In my tradition of writing a blog post whenever possible to expose Air Canada being nasty, and in some cases down right horrible to its customers, check out this CBC story:
Tribunal finds Air Canada discriminated against disabled man
Basically they were telling this deaf and partially blind man that he needed to have an attendant (and likely the expenses incurred in having one) in order to fly. Meanwhile, people who cannot walk are happily accomadated sans attendant.
Luckily they have to pay up for their ignorance, insensitivity and stupidity.
On a side note, this is probably my last year in Air Canada’s loyalty program unless I get some major work travel. I’ve been Elite or Super Elite since 2001, often based on personal travel alone, but am officially moving to a zero loyalty stance with the airline since they have made it harder for me to use my upgrade certificates and are seriously gouging customers on regional routes (often, I can get to Europe for the same price as getting to Moncton — a 2 hour flight.)
{ 3 comments… read them below or add one }
Ouch!! Yeah – AC is tightening the way it allows users to use the benefits. Every March 1 I ceremoniously throw at least a dozen unused upgrade certs into the fireplace. The rules for using them are pretty anal.
Duane
(Super Elite or Elite since 2000)
Really, you seriously put your time and effort into demeaning a company. It is not the company, but a few people. You could do this exact thing with any airline, let alone company or government.
If its just a few people, the company could fire them and this protect their reputation.